Enabled Channels

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The Enabled channels table shows the engagement channels to be used in campaigns and Live Chat. That is, this table provides a quick overview of the communication channels you can use. Additionally, it enables you to see each sender number linked to a particular channel.

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The table consists of six columns:

  • ID: sender number for delivery channels is a unique identifier assigned to a specific messaging channel, such as SMS, Email, Push, WhatsApp.

    For SMS, the sender numbers are numerically used to identify the origin of text messages sent to mobile devices. Here are the common types of sender numbers used for SMS:

    1. Short Codes: These are 5 to 6 digit numbers, often used for bulk messaging and marketing campaigns due to their ease of recall.
    2. Long Codes: Also known as standard phone numbers, they usually have 10 digits and are used for more personalized, two-way communication.

    For Email, it is the email address from which an email is sent

    For Push notifications, it is a unique identification used by mobile applications to authorize and send messages to the intended users' devices. That is, integrated mobile apps will show their integration codes for push notifications.

    For WhatsApp, it is a unique identifier that a business uses when sending messages to their customers on WhatsApp.

  • Alias: It is an easy-to-remember label for each sender ID, used for quick identification.

    The Alias will be displayed as the message originator when it is received at its destination.


  • Type. Displays the channel type associated with the sender.

    For SMS, the type is MT (Mobile Terminated), MO (Mobile Originated) or both (bidirectional), and the code can be Shortcode or Long Code.

  • Live Chat: Use the sender exclusively for the Live Chat platform.

    The gray checkmark indicates that the sender is available for Live Chat, yet it has not been activated.

    The green checkmark means that the sender is ready and currently active, exclusively for Live Chat.

    When the sender is active for Live Chat, every incoming message or keyword sent through the designated sender ID and channel type will be directly routed to the live chat agent, without the need to set up a chatbot campaign.

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NOTE

Only the checkmark is available for those senders that are bidirectional (MT / MO), from SMS and WhatsApp type.

For more information to activate the sender exclusively for the Live Chat platform, go to the Live Chat Access section.

  • Date created: Date when the sender ID was added on the platform.

  • Actions: Shows two actionable icons, an eye icon to visualize further details of the engagement sender, and if applicable, an editing tool for modifying a particular aspect of the sender.

Add Sender

SMS, WhatsApp, and RCS channels are assigned to your platform environment and configured through the Support Team. This is because all routes and codes to be used in messaging services and campaigns need to be vetted before they can be activated for interaction with the outside world.

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NOTE

To add SMS, RCS and WhatsApp channels, you must contact our support team.

To add an Email or Push senders to the platform, select the Add Sender button. Once selected, it will display 2 types of channels:


Updated 6 days ago